IMPORTANT NOTE: Know your DUE date and time. If your instructor gives you a time block of one, two, or several days to complete a quiz/test/exam, DO NOT wait until the last minute to do it. Should any technical problems arise, you're less likely to get them solved at the end of the quiz time block.

BEFORE TEST (SETUP)

Basic computer specifications: Read about minimum technological requirementsneeded for Canvas.

Browser check: Do a browser check for Canvas. The eLC recommends Firefox or Google Chrome browsers for the best user experience.

Disable pop-up blockers: Pop-up blockers may interfere with the normal functioning of Canvas. If you have pop-up blockers, you must disable them.

Internet connection: It is strongly recommended that you use a hard-wired connection plugged directly into your computer instead of a wireless connection when taking quiz. A wireless connection will work but is NOT recommended because small fluctuations in your internet connectivity may interfere with the exam.If needed, move to another computer that has a wired internet connection (instead of a wireless connection).

Use a desktop or laptop computer: While Canvas is functional on mobile devices, using them does not offer the same level of reliability or security as provided by a desktop or a laptop computer. We strongly recommend that you complete any assignment, test, or quiz on a more stable internet connection with a desktop or laptop.

Close all windows and applications: Only open the Canvas quiz browser window. Do not have any other browser windows or programs open while taking quizzes. Other programs and browsers can interfere with your Canvas quiz. Do not leave the test page while taking the quiz (for example, to view course materials or another Web site). Do not close the browser window while taking the exam.

DURING TEST

Open test: Open the test by clicking on the test name. Take note of the Due Date, Points, Questions, Time Limit, and Instructions.

Start test: Click Take the Quiz to start the test.

Take test: DO NOT navigate away from quiz window or close this window. Do not use any browser navigation buttons (i.e. Back, forward, Home etc). Select your answers and click Next if displayed.

Timed test: If this is a timed quiz, keep track of the test timer. It will be on the right side of your quiz window. You will get a warning when you have 1 minute remaining in your quiz time. When your time is up, and you have not submitted your quiz, a pop-up window will ask you to submit your answers or Canvas will force your submission.

Submit test: Click Submit Quiz only when done to save and submit answers. Do not click Submit Quiz until you have completed the test.

TEST ISSUES

FIRST, check Help: Click on on the lower left-hand corner. You can

Ask your Instructor a Question
Search the Canvas Guides
Report a Problem
Ask the Community
eCollin Learning Centers

Contact Instructor: Contact your Instructor immediately (or follow instructions given by your instructor), if you are locked out of a test or experience problems.

Detail the issue: Take note of all the details as to what caused the problem. Take a screenshot if possible (Windows Instructions or Apple Mac Instructions).